Politique de protection des renseignements personnels et de confidentialité
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, dispose of, or otherwise manage such information. It is also intended to inform all individuals concerned about how we handle personal information. This policy also includes our cookie policy and cookie consent settings.
1. Collection of Personal Information
When you visit our website, personal information about you, such as your name, address, email address, telephone number, and other similar information, may be collected. This information is collected only if you voluntarily provide it, for example, by completing a contact form, requesting a quote, requesting a callback, or submitting another type of request.We are committed to collecting only the information that is necessary and relevant to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal information. In addition, access to your information is restricted to employees or service providers who require it in order to provide you with services.
3. Sharing of Personal Information
We do not trade, sell, rent, or disclose your personal information to third parties for marketing purposes unless you have expressly consented to such disclosure. However, we may share your information with third-party service providers who assist us in operating our business. We take appropriate measures to ensure that these third parties comply with strict security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy.Once personal information is no longer required, we ensure that it is securely destroyed or anonymized. Information is disposed of using secure methods designed to protect its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. Cookies are small text files stored on your device when you browse our website. They allow us to collect information such as the pages you visit, the length of your visit, and your language preferences. This information helps us analyze trends, improve our website, and provide you with personalized content.
You can choose to accept or decline cookies through our consent banner. You can also enable or disable cookies by changing your preferences in your browser settings. Please note, however, that disabling cookies may limit certain features of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you take on the website, such as saving your privacy preferences or completing forms. These cookies do not store any information that can personally identify you.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, including the pages you visit and the links you click. This data allows us to measure and improve the website’s performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. These companies may use them to create a profile of your interests in order to show you personalized advertisements on other websites.
We encourage you to review the privacy policies of these social media platforms regularly, as they may be subject to change, to better understand how your information is used through these cookies. Please note that most of these social media platforms are based outside Canada.
5.1.4 Security Cookies
To help prevent fraud and protect our systems, forms on our website may be protected by Google reCAPTCHA technology. This tool uses cookies and collects information about how users interact with the website. Examples of data collected may include how users move their mouse while browsing the website, how they click between content, the time they take to complete certain tasks, and the device they use.By analyzing this information, the tool can determine the likelihood that a user is a human rather than a bot. This data may be shared with other Google products and services.
5.2 Enabling, Disabling, and Deleting Cookies
To help prevent fraud and protect our systems, forms on our website may be protected by Google reCAPTCHA technology. This tool uses cookies and collects information about how users interact with the website. Examples of data collected include how users move their mouse while browsing the website, how they click between content, the time they take to complete certain tasks, and the device they use.By analyzing this information, the tool can determine the likelihood that a user is a human rather than a bot. This data may be shared with other Google products and services.
5.3 Consent to the Use of Cookies
When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking “Accept,” you consent to the use of all cookies and to this Cookie Policy.From this banner, you can also click “Decline” to reject all cookies that are not essential to the operation of the website, or “Manage Preferences” to choose which categories of cookies you wish to accept. You can change your consent preferences at any time.
5.4 Third Parties
We have entered into agreements regarding the use of cookies with other companies that place cookies on our website. However, we cannot guarantee that these third parties will handle your personal information reliably or securely. Some of these parties, such as Google and social media platforms, are considered independent entities with respect to data processing.We strongly recommend reviewing the privacy policies of these companies.
6. Responsibility
Overall, we are responsible for protecting the personal information in our possession. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure its protection and comply with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to request access to the personal information we process about you. You also have the right to object to the processing of your information and to request an overview of the information being processed, provided in a commonly used format.You may request the correction or deletion of your personal information if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who have access to it.You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The implications of such withdrawal will be explained to you.You have the right to file an objection with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). If the issue remains unresolved, you may contact the Office of the Privacy Commissioner of Canada.Anyone wishing to exercise their rights of access, correction, or withdrawal of consent must submit a written request to the person responsible for the protection of personal information. The appropriate contact information is provided in the “Person Responsible for the Protection of Personal Information” section below.
8. Process for Handling Privacy Complaints
If anyone wishes to file a complaint regarding the application of this policy or, more generally, the security of their personal information, they must submit their request in writing by contacting the person responsible for the protection of personal information, whose contact details are provided in the “Person Responsible for the Protection of Personal Information” section.The complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and any supporting documents used in the assessment, as well as the response provided to the person who submitted the complaint.We are committed to handling all complaints received with the utmost confidentiality.
9. Person Responsible for the Protection of Personal Information
For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information :
- Maxime Vigneau, owner
- (514) 532-0744
10. Approval
This policy has been approved by the person responsible for the protection of personal information, whose business contact information is provided above.
11. Publication and Amendments
We reserve the right to revise this Privacy and Personal Information Protection Policy at any time. Any changes will be posted on our website and will take effect upon publication. We encourage you to review this policy regularly to stay informed of any updates.
